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How Can we Help?

How long will it take for my order to arrive?

Our order processing time is 1–2 days, post which the order is dispatched.

Shipping Timelines-

1. Standard shipping: 4 to 7 days, depending on the location.

2. Express shipping: 3 to 5 days, depending on the location

Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders during the festivities, shipments may be delayed by a few days. Please allow additional days in transit for delivery.

If I change my mind, can I cancel my order?

Orders once placed, cannot be canceled if they have already been shipped.

You can always reach out at support@thezappybox.com to understand the status.

What is your return/ exchange policy?

The Zappy Boxes, once purchased, are not entitled to exchange or return.

However, if you find any defect or damage to any particular product inside the box, we would like you to notify us or send it back to our registered address within 7 days of receiving the product. We will generate a refund for it. The refund will be initiated once we receive the product and will take a maximum of 14 days.

How to place bulk orders?

For any bulk order inquiries, please email us at support@thezappybox.com, and we assure you a prompt response and our team of experts will help you.