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How can we help?

FAQs

ORDERS

How to place a new order?

We offer a range of pre-packed/ ready to ship gift hampers which can be selected from the Pre-Packed gifts section or Office Specials section. You can also curate/create your own gift box as per your own requirement from the Make Your Own Zappy section. However, if you need any support while placing the order, you can chat with us using the Chat Icon provided on the website or drop us an email on support@thezappybox.com

What is the size of each box?

The dimensions of the box depicted in the product image have been chosen by our experts with careful consideration of the quantity of products within, with the intention of delivering a great  unboxing experience.

How can I add a gift card and message?

You can simply provide us with your message, and we'll handle the rest! Your sentiment is handwritten on a notecard and placed within your box when shipped.

You can choose the card you like by clicking on the 'Select Card' option while selecting any pre-packed box, and you can type your message in the box below it.

But still, if you miss out on adding the card, please email us at support@thezappybox.com or chat with us using the chat icon, and our team will assist you in resolving the same.

SHIPPING AND TRACKING

How long will it take for my order to arrive?

Our order processing time is 1–2 days, post which the order is dispatched.

Shipping Timelines-

1. Standard shipping: 4 to 7 days, depending on the location.

2. For express shipping, please contact us at support@thezappybox.com. Express shipping takes 3 to 5 days.

Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders during the festivities, shipments may be delayed by a few days. Please allow additional days in transit for delivery.

Do you provide a specific delivery date?

Since we've established partnerships with third-party shipping companies like Delhivery, Bluedart, Trackon, and more, the exact shipping dates are beyond our control. Therefore, we do not offer specific delivery date options.

Where do you ship?

We only ship domestically, all across India.

RETURNS AND EXCHANGES

What is your return/ exchange policy?

The Zappy Boxes, once purchased, are not entitled to exchange or return.

However, if you find any defect or damage to any particular product inside the box, we would like you to notify us or send it back to our registered address within 7 days of receiving the product. We will generate a refund for it. The refund will be initiated once we receive the product and will take a maximum of 14 days.

If I change my mind, can I cancel my order?

Orders once placed, cannot be canceled if they have already been shipped.

You can always reach out at support@thezappybox.com to understand the status.

How to curate your own gift box?

1. Please select a box with the size that corresponds to the number of products you wish to choose.

2.  Choose a card.

3. Pick the products you desire.

What box size should I choose?

Each box page offers details about different box sizes. Please select the size that matches the number of products you want to accommodate in it.

Generally, the following sizes are available:

Regular: 10*8.5*4 inches (suitable for 4-5 products)
Medium: 12*10*4 inches (suitable for 6-7 products)
Large: 14*11.5*4 inches (suitable for 7-8 products)

Can I purchase an empty box and a single card?

No, currently we are not selling only the box or the card. It can be purchased only along with other products.

What is the process of placing a corporate order?

We offer a range of ready-to-ship corporate hampers and customization services. You have the option to select from our pre-packed gift section or complete the form located on our customized corporate gifting page for inquiries pertaining to bulk orders.

You can also contact us directly at support@thezappybox.com, and our team will help you out.

Can we customize the order?

We offer a range of customization services that allow your brand vision to come to life. You can contact us directly at support@thezappybox.com, and our team will help you with the same.

For customization, the minimum order quantity is 40 units.