FAQ
Answers to most common questions about products, orders, shipments, and payments.
ORDERS
We offer a range of pre-packed/ ready to ship gift hampers which can be selected from the Pre-Packed gifts section or Office Specials section. You can also curate/create your own gift box as per your own requirement from the Make Your Own Zappy section. However, if you need any support while placing the order, you can chat with us using the Chat Icon provided on the website or drop us an email on support@thezappybox.com
The dimensions of the box depicted in the product image have been chosen by our experts with careful consideration of the quantity of products within, with the intention of delivering a great unboxing experience.
Currently, we provide the following box sizes:
- Regular: 10*8.5*4 inches (suitable for 4-5 products)
- Medium: 12*10*4 inches (suitable for 6-7 products)
- Large: 14*11.5*4 inches (suitable for 7-8 products)
You can simply provide us with your message, and we'll handle the rest! Your sentiment is handwritten on a notecard and placed within your box when shipped.
You can choose the card you like by clicking on the 'Select Card' option while selecting any pre-packed box, and you can type your message in the box below it.
But still, if you miss out on adding the card, please email us at support@thezappybox.com or chat with us using the chat icon, and our team will assist you in resolving the same.
SHIPPING AND TRACKING
Our order processing time is 1–2 days, post which the order is dispatched.
Shipping Partner - Delhivery and Bluedart.
Shipping Timelines :
1. Standard shipping PAN India: 4 to 7 working days, depending on the location.
2. Express shipping: 2 to 4 working days is available only for metro cities and tier 1 cities.
IMPORTANT NOTE: Shipping timelines mentioned above do not include the order processing time. They apply once the order has been dispatched.
Orders are not shipped or delivered on weekends or holidays.
Shipments may sometimes be stuck in transit due to high load or consignee unavailability or since deliveries are handled by third party vendors. The Zappy box team will always be available to support in such situations and you can reach out to us on support@thezappybox.com
*Please Note: If we are experiencing a high volume of orders during the festivities, shipments may be delayed by a few days. Please allow additional days in transit for delivery.
Shipping Timelines For Festive Season-
1. Standard shipping: 10 to 12 days, depending on the location.
2. Express shipping: 7 to 10 days, depending on the location.
Since we've established partnerships with third-party shipping companies like Delhivery, Bluedart, Trackon, and more, the exact shipping dates are beyond our control. Therefore, we do not offer specific delivery date options.
We only ship domestically, all across India.
RETURNS AND EXCHANGES
EXCHANGE POLICY
Exchange requests are approved only for products that are either damaged upon arrival or incorrectly delivered.
To request an exchange, please email an unboxing video clearly showing the damaged or incorrect item(s) to support@thezappybox.com within 24 hours of delivery.
RETURN POLICY
- Personalized & Non-Personalized Orders:
We do not accept returns for products that have been delivered in the best condition, meeting our stringent quality standards.
In the rare event that a product is damaged (e.g., physical damage, defective product) or incorrect (wrong item, wrong customization, etc.) customers must email support@thezappybox.com within 24 hours of delivery to initiate a refund or exchange request.
To process your request, you must provide sufficient proof, such as an unboxing video or clear photographs. Based on your preference, you may:
- Request a replacement of the product.
- Refund in the original mode of payment (amount shall reflect in your account within 7-10 working days).
REFUND POLICY
- FULL REFUND:
A full refund is applicable when the customer cancels an eligible product before it is shipped.
In that case, the refund amount will be processed to the original mode of payment and shall reflect in the customer’s account within 7-10 working days.
- PARTIAL REFUND:
A partial refund applies in case of logistics-related issues, including but not limited to:
- An incorrect or incomplete shipping address is provided.
- Three failed delivery attempts by the shipping partner.
- The package is refused by the recipient.
- Any other operational issues on the logistics' end.
In such cases, the refund will be processed after deducting the applicable shipping charges, return-to-origin (RTO) fee, and a restocking fee amounting to 5% of the total order value.
*IMPORTANT NOTE: All refund requests are processed within 3-4 working days.
DELAYS DUE TO THIRD-PARTY LOGISTICS
The Zappy Box is not responsible for delays in product delivery arising from third-party logistics challenges, including but not limited to carrier delays, customs clearance, or other unforeseen circumstances outside our control. Consequently, refunds will not be provided for delays caused by such logistical factors.
For added assurance and to expedite the resolution process, we highly recommend making an unboxing video of the product upon its arrival. This video can serve as valuable documentation in the event of any issues with your order.
Should you have any queries or concerns regarding our return and refund policy, please reach out to us at support@thezappybox.com and we will get back to you shortly.
CANCELLATION POLICY
- Personalized Orders
Orders involving customization of any sort are non-cancellable once placed, under any circumstances. - Non-Personalized Orders
For non-personalized orders, cancellations are allowed within 24 hours of placing the order, provided the order has not yet been shipped.
Orders that have already been shipped are not eligible for cancellation.
You can always reach out at support@thezappybox.com to understand the status of the order or check the status via this link - track order
MAKE YOUR OWN BOX RELATED QUERIES
1. Please select a box with the size that corresponds to the number of products you wish to choose.
2. Choose a card.
3. Pick the products you desire.
Each box page offers details about different box sizes. Please select the size that matches the number of products you want to accommodate in it.
Generally, the following sizes are available:
Regular: 10*8.5*4 inches (suitable for 4-5 products)
Medium: 12*10*4 inches (suitable for 6-7 products)
Large: 14*11.5*4 inches (suitable for 7-8 products)
No, currently we are not selling only the box or the card. It can be purchased only along with other products.
CORPORATE ORDER RELATED QUERIES
We offer a range of ready-to-ship corporate hampers and customization services. You have the option to select from our pre-packed gift section or complete the form located on our customized corporate gifting page for inquiries pertaining to bulk orders.
You can also contact us directly at support@thezappybox.com, and our team will help you out.
We offer a range of customization services that allow your brand vision to come to life. You can contact us directly at support@thezappybox.com, and our team will help you with the same.
For customization, the minimum order quantity is 40 units.
