FAQs

We have some pre-packed ready to ship combinations which can be selected from Pre-Packed gifts section or Office Specials section.

You can also curated/create your own gift box as per your own requirement from Make Your Own Zappy section.

However, if you need any support while placing the order, you can chat with us using the Chat Icon provided on the website or drop us an email on support@thezappybox.com

You can contact us directly at support@thezappybox.com and our team would help you out there.

For customisation the minumium order quantity is 40 units.

You can simply provide us with your message and we'll handle the rest! Your sentiment is handwritten on a notecard and placed within your box when shipped.

You can see select card option while selecting any prepacked boxes and a seperate card product when creating your own gift box.

But still if you miss out on adding the card, please email us on support@thezappybox.com or chat with us using the chat icon and our team will assit you and get that resolved.

No, currently we are not selling only the box or the card. It can be purchased only along with other products.

Our Order processing time is 1 - 2 days post which order is dispatched.

Shipping Timelines -

1. Standard shipping - 4 to 7 days depending on the location

2. For express shipping, please contact us as at support@thezappybox.com and express shipping is - 2 to 4 days

Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders during the festivities, shipments may be delayed by a few days. Please allow additional days in transit for delivery.

We only ship domestically, all across India.

As we have partnered with third party shipping companies such as Delhivery, Bluedart, Trackon and others, shipping dates are not completely in our hand. Hence we do not provide specfic date delivery.

We take great care and research in our curated offerings and make sure the quality of products and offerings is liked by everyone.

However, if you are unhappy with your purchase, please refer to our refund policy section.

And refund depends on the refund policy and it takes 2-3 days to refund the amount and 4-8 days to showcase in your source of payment.

Orders once placed, cannot be cancelled if they have already been shipped.

You can always reach out at support@thezappybox.com to understand the status.

Regular Box Size - 10" X 8.5" X 4"

Middle Box Size - 12" X 10" X 4"

Big Box Size - 14" X 12" X 4"

Our team of experts make sure that the right box is selected based on your products purchased, so that packing is proper and overall experience is great !

Yes, we can create specially branded gift boxes for your company, special event or organization in multiple quantities. Please feel free to email us with any questions/ requriement on support@thezappybox.com and our sales executive would connect with you in 24 hours.

We'd love to hear from you! Reach out to us at support@thezappybox.com or info@thezappybox.com